Hi! I am away from work now until January 1st. If your query is urgent, you can email me at firstname.lastname@example.org, if your answer is not found below -
I am unable to track any orders that were placed with standard, non tracked airmail. UK orders, and International Tracked orders will have tracking numbers attached to your dispatch notes (click view order to find the details).
If your query relates to an order already placed, please refer to the following turnaround times on delivery before we can assist with your enquiry.
UK - 2-5 working days after dispatch date
Europe Tracked - 5-10 working days
Europe Non Tracked 7-15 working days
Rest of World Tracked 5-15 working days
Rest of World Non Tracked - 10-21 working days.
Please note, these apply during normal post volume times of the year. Around holidays such as Christmas, these times can be significantly longer.
If your order arrives damaged, I will ensure this is resolved as soon as I am back at work. Please take a photo of the damaged packaging and product so I can submit a claim to Royal Mail.
Thank you for appreciating that we all need some time off at some point in the year, I will be back soon to assist you. Thank you for all your support in 2019!